{"id":10135,"date":"2026-03-14T04:21:51","date_gmt":"2026-03-14T03:21:51","guid":{"rendered":"https:\/\/mibooko.com\/?page_id=10135"},"modified":"2026-05-13T13:43:46","modified_gmt":"2026-05-13T12:43:46","slug":"orders-guarantee-support","status":"publish","type":"page","link":"https:\/\/mibooko.com\/de\/help\/orders-guarantee-support\/","title":{"rendered":"MIBOOKO Bestellsupport | Garantie & Hilfe"},"content":{"rendered":"
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MIBOOKO Bestellungen, Garantie & Support Hilfe<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Auf dieser Seite erfahren Sie, was nach der Bestellung passiert, wie Sie Hilfe beim Zugriff auf Ihre Geschichte erhalten und wo Sie die aktuellen Bedingungen der 100% Smile-Garantie finden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Die meisten Supportanfragen kommen auf, nachdem eine Familie bereits eine Geschichte ausgew\u00e4hlt und bestellt hat. Diese Seite hilft Ihnen bei den praktischen Aspekten dieses Prozesses: Zugang, Support, Fragen zur Garantie und wie Sie schnell Hilfe erhalten.<\/p>

Falls Sie direkte Hilfe ben\u00f6tigen, halten Sie bitte Ihre Bestellnummer, die Liefer-E-Mail oder, falls vorhanden, Ihre Buchungs-ID bereit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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W\u00e4hlen Sie das gew\u00fcnschte Hilfethema aus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Bestell- und Zugriffshilfe<\/strong><\/h3>

Ben\u00f6tigen Sie Hilfe beim \u00d6ffnen Ihrer Geschichte, beim Auffinden Ihrer Lieferseite oder beim Verst\u00e4ndnis dessen, was nach dem Kauf passiert?<\/p>

Direkt zu:<\/strong> FAQ<\/strong><\/a> <\/p>

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Fragen zu Garantie und R\u00fcckerstattung<\/strong><\/h3>

Sie m\u00f6chten wissen, was die 100% Smile-Garantie abdeckt und wo Sie die aktuellen Bedingungen finden?<\/p>

Direkt zu:<\/strong> FAQ<\/strong><\/a>
Gehen Sie zu:<\/strong> 100% L\u00e4cheln-Garantie<\/strong><\/a> <\/p>

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Kontakt zum MIBOOKO-Support<\/strong><\/h3>

Sie m\u00f6chten eine Supportanfrage senden oder ein Problem mit Ihrer Bestellung schildern?<\/p>

Direkt zu:<\/strong> FAQ<\/strong><\/a>
Gehen Sie zu:<\/strong> MIBOOKO-Hilfezentrum<\/strong><\/a> <\/p>

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Format- und Lieferfragen<\/strong><\/h3>

Sie sind sich nicht sicher, ob sich Ihre Frage auf den Zugriff auf E-Books, gedruckte B\u00fccher oder H\u00f6rb\u00fccher bezieht?<\/p>

Gehen Sie zu:<\/strong>Buchformate, Lieferung & Zugriff<\/strong><\/a><\/p>

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H\u00e4ufig gestellte Fragen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens after I place a MIBOOKO order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once your story is ready, you receive a confirmation that your ebook \u2014 and audiobook, if included \u2014 is ready to be read. If you ordered a printed book, you also receive an update when the printed edition is ready for dispatch.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Most digital MIBOOKO ebooks are ready within about 60 minutes after personalization. Printed editions are usually ready for dispatch within approximately 3\u20135 working days, and final delivery time depends on the shipping option selected during checkout, such as express, expedited, or mail.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I cannot open my story or access the delivery page?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have trouble opening your story or accessing the delivery page, contact MIBOOKO support and include your order number, delivery email, or book ID if available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat details should I include when I contact support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For faster help, include any details that make the order easier to identify, especially your order number, delivery email, and book ID if available. It also helps to explain the issue clearly, for example whether it is an access problem, a viewing issue, or a question about formats.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I get help if something is not working as expected?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Use the Contact Page or the Help Center support path if you need help with order access, delivery questions, personalization concerns, or other product-related issues.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the 100% Smile Guarantee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The 100% Smile Guarantee is MIBOOKO\u2019s current satisfaction policy for eligible orders. The exact scope and terms should always be taken from the live guarantee page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Use the support or contact path provided by MIBOOKO and follow the instructions shown on the 100% Smile Guarantee page or Contact Page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I ask for help before ordering?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. If you are unsure about story type, format, personalization, or overall product fit, we would be happy to help you choose the best MIBOOKO storybook for your child before you place an order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan schools, educators, or partners contact MIBOOKO? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. We work with partners around the world and are always open to meaningful cooperation. For details about partnerships, collaborations, or educational inquiries, please contact us through the Contact<\/a> page or visit Partners<\/a> page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere should I go if my question is about formats or delivery rather than support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Go to Book Formats, Delivery & Access<\/a> if your question is mainly about ebook timing, printed books, audio availability, or story access by format.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Hilfreiche Seiten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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100% L\u00e4cheln-Garantie<\/a> \u2013\u00a0<\/strong>Lesen Sie die aktuellen Garantiebedingungen und Details zum Versicherungsschutz.<\/p>

MIBOOKO Hilfezentrum<\/a> \u2013 <\/strong>Senden Sie eine Supportanfrage oder stellen Sie eine Frage zu Ihrer Bestellung, Ihrem Zugang oder Ihren Produktoptionen.<\/p>

Buchformate, Lieferung & Zugriff<\/a> \u2013\u00a0<\/strong>Weitere Informationen zu E-Book-Ver\u00f6ffentlichungszeiten, Druckoptionen und Audio-Verf\u00fcgbarkeit finden Sie hier.<\/p>

So funktioniert MIBOOKO<\/a> \u2013 <\/strong>Verstehen Sie, wie eine Geschichte von der Personalisierung bis zur Auslieferung gelangt.<\/p>

Personalisiertes Bilderbuch<\/a> \u2013 <\/strong>Wenn Sie sich noch nicht entschieden haben, was Sie bestellen m\u00f6chten, gehen Sie zur Hauptproduktseite.<\/p>

MIBOOKO Endloses Geschichtenbuch<\/a> \u2013 <\/strong>Erkunden Sie das fortlaufende, kapitelbasierte Format, wenn Sie eine Geschichte w\u00fcnschen, die sich \u00fcber einen l\u00e4ngeren Zeitraum erstreckt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Sie wissen immer noch nicht, wo Sie anfangen sollen?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Wenn Sie sich zwischen einem klassischen Bilderbuch, dem Endless Storybook, Special Moments oder einer Geschichte mit Schwerpunkt auf Selbstvertrauen und Gef\u00fchlen entscheiden m\u00fcssen, besuchen Sie das Hilfezentrum<\/a> oder wenden Sie sich an den MIBOOKO-Support, um Rat einzuholen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

MIBOOKO Orders, Guarantee & Support Help Use this page to understand what happens after ordering, how to get help with […]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":10041,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"folder":[],"class_list":["post-10135","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mibooko.com\/de\/wp-json\/wp\/v2\/pages\/10135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mibooko.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mibooko.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mibooko.com\/de\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mibooko.com\/de\/wp-json\/wp\/v2\/comments?post=10135"}],"version-history":[{"count":0,"href":"https:\/\/mibooko.com\/de\/wp-json\/wp\/v2\/pages\/10135\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/mibooko.com\/de\/wp-json\/wp\/v2\/pages\/10041"}],"wp:attachment":[{"href":"https:\/\/mibooko.com\/de\/wp-json\/wp\/v2\/media?parent=10135"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/mibooko.com\/de\/wp-json\/wp\/v2\/folder?post=10135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}