{"id":10135,"date":"2026-03-14T04:21:51","date_gmt":"2026-03-14T03:21:51","guid":{"rendered":"https:\/\/mibooko.com\/?page_id=10135"},"modified":"2026-05-13T13:43:46","modified_gmt":"2026-05-13T12:43:46","slug":"orders-guarantee-support","status":"publish","type":"page","link":"https:\/\/mibooko.com\/en_gb\/help\/orders-guarantee-support\/","title":{"rendered":"MIBOOKO Order Support | Guarantee & Help"},"content":{"rendered":"
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MIBOOKO Orders, Guarantee & Support Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Use this page to understand what happens after ordering, how to get help with story access, and where to find the current 100% Smile Guarantee terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Most support questions happen after a family has already chosen a story and placed an order. This page helps with the practical side of that experience: access, support, guarantee questions, and how to get help fast.<\/p>

If you need direct assistance, have your order number, delivery email, or book ID ready if available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Choose the Help Topic You Need<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Order and Access Help<\/strong><\/h3>

Need help opening your story, finding your delivery page, or understanding what happens after purchase?<\/p>

Jump to:<\/strong> FAQ<\/strong><\/a><\/p>

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Guarantee and Refund Questions<\/strong><\/h3>

Want to know what the 100% Smile Guarantee covers and where to find the current terms?<\/p>

Jump to:<\/strong> FAQ<\/strong><\/a>
Go to:<\/strong> 100% Smile Guarantee<\/strong><\/a><\/p>

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Contacting MIBOOKO Support<\/strong><\/h3>

Need to send a support request or explain a problem with your order?<\/p>

Jump to:<\/strong> FAQ<\/strong><\/a>
Go to:<\/strong> MIBOOKO Help Center<\/strong><\/a><\/p>

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Formats and Delivery Questions<\/strong><\/h3>

Not sure whether your question is really about ebook, print, or audio access?<\/p>

Go to:<\/strong> Book Formats, Delivery & Access<\/strong><\/a><\/p>

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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens after I place a MIBOOKO order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once your story is ready, you receive a confirmation that your ebook \u2014 and audiobook, if included \u2014 is ready to be read. If you ordered a printed book, you also receive an update when the printed edition is ready for dispatch.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Most digital MIBOOKO ebooks are ready within about 60 minutes after personalization. Printed editions are usually ready for dispatch within approximately 3\u20135 working days, and final delivery time depends on the shipping option selected during checkout, such as express, expedited, or mail.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I cannot open my story or access the delivery page?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have trouble opening your story or accessing the delivery page, contact MIBOOKO support and include your order number, delivery email, or book ID if available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat details should I include when I contact support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For faster help, include any details that make the order easier to identify, especially your order number, delivery email, and book ID if available. It also helps to explain the issue clearly, for example whether it is an access problem, a viewing issue, or a question about formats.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I get help if something is not working as expected?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Use the Contact Page or the Help Center support path if you need help with order access, delivery questions, personalization concerns, or other product-related issues.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the 100% Smile Guarantee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The 100% Smile Guarantee is MIBOOKO\u2019s current satisfaction policy for eligible orders. The exact scope and terms should always be taken from the live guarantee page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I request help related to a guarantee or refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Use the support or contact path provided by MIBOOKO and follow the instructions shown on the 100% Smile Guarantee page or Contact Page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I ask for help before ordering?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. If you are unsure about story type, format, personalization, or overall product fit, we would be happy to help you choose the best MIBOOKO storybook for your child before you place an order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan schools, educators, or partners contact MIBOOKO? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. We work with partners around the world and are always open to meaningful cooperation. For details about partnerships, collaborations, or educational inquiries, please contact us through the Contact<\/a> page or visit Partners<\/a> page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere should I go if my question is about formats or delivery rather than support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Go to Book Formats, Delivery & Access<\/a> if your question is mainly about ebook timing, printed books, audio availability, or story access by format.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Helpful Pages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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100% Smile Guarantee<\/a> –\u00a0<\/strong>Read the current guarantee terms and coverage details.<\/p>

MIBOOKO Help Center<\/a> – <\/strong>Send a support request or ask a question about your order, access, or product options.<\/p>

Book Formats, Delivery & Access<\/a> –\u00a0<\/strong>See ebook timing, print options, and audio availability in more detail.<\/p>

How MIBOOKO Works<\/a> – <\/strong>Understand how a story moves from personalization to delivery.<\/p>

Personalized Storybook<\/a> – <\/strong>Go to the main product page if you are still deciding what to order.<\/p>

MIBOOKO Endless Storybook<\/a> – <\/strong>Explore the ongoing chapter-based format if you want a story that continues over time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Still Not Sure Where to Start?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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If you are deciding between a classic storybook, Endless Storybook, Special Moments, or a story focused on confidence and feelings, visit the Help Center<\/a> or contact MIBOOKO support for guidance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

MIBOOKO Orders, Guarantee & Support Help Use this page to understand what happens after ordering, how to get help with […]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":10041,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"folder":[],"class_list":["post-10135","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mibooko.com\/en_gb\/wp-json\/wp\/v2\/pages\/10135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mibooko.com\/en_gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mibooko.com\/en_gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mibooko.com\/en_gb\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mibooko.com\/en_gb\/wp-json\/wp\/v2\/comments?post=10135"}],"version-history":[{"count":0,"href":"https:\/\/mibooko.com\/en_gb\/wp-json\/wp\/v2\/pages\/10135\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/mibooko.com\/en_gb\/wp-json\/wp\/v2\/pages\/10041"}],"wp:attachment":[{"href":"https:\/\/mibooko.com\/en_gb\/wp-json\/wp\/v2\/media?parent=10135"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/mibooko.com\/en_gb\/wp-json\/wp\/v2\/folder?post=10135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}