{"id":10135,"date":"2026-03-14T04:21:51","date_gmt":"2026-03-14T03:21:51","guid":{"rendered":"https:\/\/mibooko.com\/?page_id=10135"},"modified":"2026-05-13T13:43:46","modified_gmt":"2026-05-13T12:43:46","slug":"orders-guarantee-support","status":"publish","type":"page","link":"https:\/\/mibooko.com\/pt_br\/help\/orders-guarantee-support\/","title":{"rendered":"Suporte ao Pedido MIBOOKO | Garantia e Ajuda"},"content":{"rendered":"
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Pedidos, garantia e suporte da MIBOOKO<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Use esta p\u00e1gina para entender o que acontece ap\u00f3s a compra, como obter ajuda com o acesso \u00e0 hist\u00f3ria e onde encontrar os termos atuais da Garantia de Satisfa\u00e7\u00e3o 100%.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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A maioria das d\u00favidas de suporte surge depois que uma fam\u00edlia j\u00e1 escolheu uma hist\u00f3ria e fez o pedido. Esta p\u00e1gina ajuda com o lado pr\u00e1tico dessa experi\u00eancia: acesso, suporte, d\u00favidas sobre a garantia e como obter ajuda rapidamente.<\/p>

Caso precise de assist\u00eancia direta, tenha em m\u00e3os o n\u00famero do seu pedido, o e-mail de entrega ou o ID da reserva, se dispon\u00edveis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Selecione o t\u00f3pico de ajuda que voc\u00ea precisa.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Ajuda para pedidos e acesso<\/strong><\/h3>

Precisa de ajuda para abrir sua hist\u00f3ria, encontrar sua p\u00e1gina de entrega ou entender o que acontece ap\u00f3s a compra?<\/p>

Ir para:<\/strong> Perguntas frequentes<\/strong><\/a> <\/p>

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Perguntas sobre garantia e reembolso<\/strong><\/h3>

Quer saber o que a Garantia Sorriso 100% cobre e onde encontrar os termos atuais?<\/p>

Ir para:<\/strong> Perguntas frequentes<\/strong><\/a>
Acesse:<\/strong> 100% Garantia de Sorriso<\/strong><\/a> <\/p>

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Entrando em contato com o suporte da MIBOOKO<\/strong><\/h3>

Precisa enviar uma solicita\u00e7\u00e3o de suporte ou explicar um problema com seu pedido?<\/p>

Ir para:<\/strong> Perguntas frequentes<\/strong><\/a>
Acesse:<\/strong> Central de Ajuda do MIBOOKO<\/strong><\/a> <\/p>

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Perguntas sobre formatos e entrega<\/strong><\/h3>

N\u00e3o tenho certeza se sua pergunta se refere realmente ao acesso a ebooks, livros impressos ou audiolivros.<\/p>

Acesse:<\/strong>Formatos de Livros, Entrega e Acesso<\/strong><\/a><\/p>

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Perguntas frequentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens after I place a MIBOOKO order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once your story is ready, you receive a confirmation that your ebook \u2014 and audiobook, if included \u2014 is ready to be read. If you ordered a printed book, you also receive an update when the printed edition is ready for dispatch.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow quickly should I receive my story?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Most digital MIBOOKO ebooks are ready within about 60 minutes after personalization. Printed editions are usually ready for dispatch within approximately 3\u20135 working days, and final delivery time depends on the shipping option selected during checkout, such as express, expedited, or mail.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I cannot open my story or access the delivery page?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have trouble opening your story or accessing the delivery page, contact MIBOOKO support and include your order number, delivery email, or book ID if available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat details should I include when I contact support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For faster help, include any details that make the order easier to identify, especially your order number, delivery email, and book ID if available. It also helps to explain the issue clearly, for example whether it is an access problem, a viewing issue, or a question about formats.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I get help if something is not working as expected?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Use the Contact Page or the Help Center support path if you need help with order access, delivery questions, personalization concerns, or other product-related issues.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the 100% Smile Guarantee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The 100% Smile Guarantee is MIBOOKO\u2019s current satisfaction policy for eligible orders. The exact scope and terms should always be taken from the live guarantee page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I request help related to a guarantee or refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Use the support or contact path provided by MIBOOKO and follow the instructions shown on the 100% Smile Guarantee page or Contact Page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I ask for help before ordering?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. If you are unsure about story type, format, personalization, or overall product fit, we would be happy to help you choose the best MIBOOKO storybook for your child before you place an order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan schools, educators, or partners contact MIBOOKO? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. We work with partners around the world and are always open to meaningful cooperation. For details about partnerships, collaborations, or educational inquiries, please contact us through the Contact<\/a> page or visit Partners<\/a> page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere should I go if my question is about formats or delivery rather than support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Go to Book Formats, Delivery & Access<\/a> if your question is mainly about ebook timing, printed books, audio availability, or story access by format.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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P\u00e1ginas \u00fateis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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100% Garantia de Sorriso<\/a> \u2013\u00a0<\/strong>Leia os termos e detalhes da garantia vigentes.<\/p>

Central de Ajuda MIBOOKO<\/a> \u2013 <\/strong>Envie uma solicita\u00e7\u00e3o de suporte ou fa\u00e7a uma pergunta sobre seu pedido, acesso ou op\u00e7\u00f5es de produto.<\/p>

Formatos de livros, entrega e acesso<\/a> \u2013\u00a0<\/strong>Veja em detalhes os prazos de lan\u00e7amento do ebook, as op\u00e7\u00f5es de impress\u00e3o e a disponibilidade do \u00e1udio.<\/p>

Como funciona o MIBOOKO<\/a> \u2013 <\/strong>Entenda como uma hist\u00f3ria passa da personaliza\u00e7\u00e3o \u00e0 entrega.<\/p>

Livro de hist\u00f3rias personalizado<\/a> \u2013 <\/strong>Se voc\u00ea ainda est\u00e1 decidindo o que comprar, acesse a p\u00e1gina principal do produto.<\/p>

MIBOOKO Livro de Hist\u00f3rias Infinitas<\/a> \u2013 <\/strong>Explore o formato de cap\u00edtulos cont\u00ednuos se voc\u00ea deseja uma hist\u00f3ria que se estende ao longo do tempo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ainda n\u00e3o sabe por onde come\u00e7ar?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Se voc\u00ea est\u00e1 em d\u00favida entre um livro de hist\u00f3rias cl\u00e1ssico, o Livro de Hist\u00f3rias Infinitas, Momentos Especiais ou uma hist\u00f3ria focada em confian\u00e7a e sentimentos, visite a Central de Ajuda<\/a> ou entre em contato com o suporte da MIBOOKO para obter orienta\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

MIBOOKO Orders, Guarantee & Support Help Use this page to understand what happens after ordering, how to get help with […]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":10041,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"folder":[],"class_list":["post-10135","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mibooko.com\/pt_br\/wp-json\/wp\/v2\/pages\/10135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mibooko.com\/pt_br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mibooko.com\/pt_br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mibooko.com\/pt_br\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mibooko.com\/pt_br\/wp-json\/wp\/v2\/comments?post=10135"}],"version-history":[{"count":0,"href":"https:\/\/mibooko.com\/pt_br\/wp-json\/wp\/v2\/pages\/10135\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/mibooko.com\/pt_br\/wp-json\/wp\/v2\/pages\/10041"}],"wp:attachment":[{"href":"https:\/\/mibooko.com\/pt_br\/wp-json\/wp\/v2\/media?parent=10135"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/mibooko.com\/pt_br\/wp-json\/wp\/v2\/folder?post=10135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}